Your privacy is our priority. Find out exactly how 19myr collects, uses, and protects your personal information in accordance with Malaysian law.
The core principles that shape how we handle your personal data every day
All your personal data and financial transactions are protected using 256-bit SSL encryption. This technology ensures that your information cannot be read by any unauthorised party during transmission between your device and 19myr's servers.
19myr operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All collection, storage, and use of your data is carried out within the legal framework established by the Malaysian government to protect your rights as a user.
19myr has never and will never sell, rent, or disclose your personal data to any third party for marketing or commercial purposes without your explicit consent. Your data is used solely for platform operations and service improvement.
You have the full right to access, correct, transfer, or request deletion of your personal data at any time. 19myr provides simple mechanisms for you to manage your own data directly through your account settings or by contacting our support team.
All player data is stored within server infrastructure protected by multi-layered firewalls, intrusion detection systems (IDS), and regular automated backups. Both physical and digital access to the servers is restricted to 19myr staff who have passed stringent security checks.
19myr retains your personal data only for as long as necessary for the original purpose of collection, or as required by Malaysian law. Once your account is closed and the mandatory retention period has lapsed, your data will be securely deleted from our systems.
This document fully and transparently explains how 19myr collects, uses, stores, and protects your personal data as a registered player on our platform. We regard your privacy as a trust — not merely a legal obligation. By using the 19myr platform, you agree to the practices described in this policy.
19myr is a digital entertainment platform operating exclusively for Malaysian players. This Privacy Policy applies to all users who register an account, browse the website, use the 19myr mobile app, or interact with any of our services.
As a responsible platform, 19myr recognises that the personal data you entrust to us must be handled with full integrity and transparency. Every decision relating to your data is made with careful consideration of both our operational needs and your legitimate privacy rights.
This policy contains information about the types of data we collect, why we need it, who may have access to it, how long we retain it, and what choices you have regarding your personal data. If you have any questions not addressed in this document, our support team is always ready to help.
19myr collects several categories of personal data for different purposes. We only collect data that is strictly necessary to provide you with a safe, efficient, and responsible service.
Data Provided Directly by You:
Automatically Collected Data:
The personal data we collect is used for clear, lawful, and transparent purposes. The following is a complete list of how your data is used on the 19myr platform:
Create, manage, and maintain your account; verify identity through the KYC process; prevent fraud and multiple account registrations.
Securely process deposits and withdrawals; verify that transactions are made by the legitimate account holder; maintain accurate financial records.
Respond to inquiries and complaints; send important notifications regarding your account, transactions, and security; deliver relevant promotional information (if you have consented).
Detect and prevent fraudulent activity, money laundering, and platform abuse; comply with legal obligations and anti-money laundering (AML) regulations.
Analyze usage patterns to improve platform performance; identify players who may need support related to responsible gaming based on their betting patterns.
19myr does not sell or rent your personal data to third parties. However, in certain limited circumstances, we may share some of your data with the following parties:
Every third party that receives your data is required to handle it to the same stringent data protection standards that we uphold. 19myr takes full responsibility for ensuring this compliance.
19myr uses cookies and similar tracking technologies to enhance your experience on our platform, analyze website performance, and tailor content to your preferences.
Types of Cookies We Use:
You can manage your cookie preferences through your browser settings at any time. However, disabling certain cookies may affect the functionality of the 19myr platform.
19myr continuously invests in security infrastructure to ensure your data is always protected against cyber threats, unauthorized access, and data breaches.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our own policies, you have the following rights regarding the personal data we hold:
| Your Rights | Description | Status |
|---|---|---|
| Access Rights | Request a copy of the personal data we hold about you in a readable format. | Available |
| Right to Rectification | Correct any inaccurate or incomplete data via account settings or customer support. | Available |
| Right to Erasure | Request deletion of your data when it is no longer needed, subject to legal data retention obligations. | Available |
| Right to Restrict Processing | Restrict the use of your data for direct marketing or unnecessary processing. | Available |
| Right to Data Portability | Receive your data in a structured format for transfer to another service provider. | Available |
| Right to Withdraw Consent | Withdraw consent for data processing at any time without affecting the validity of prior processing. | Available |
19myr strictly prohibits individuals under the age of 18 from using our platform. We do not knowingly collect personal data from minors below the stipulated age limit.
Our rigorous identity verification (KYC) process is specifically designed to prevent underage registration. Every new account is required to submit valid identification documents before any financial transactions can be carried out.
Should 19myr discover that personal data has been collected from an individual under the age of 18 without our knowledge, the account in question will be closed immediately and all related data will be promptly deleted from our systems.
In certain operational scenarios, your personal data may be processed or stored outside Malaysia by our infrastructure service providers. When this occurs, 19myr ensures that such data transfers are subject to protections equivalent to the standards set by Malaysia's PDPA.
If you have any questions, concerns, or complaints about how 19myr handles your personal data, we encourage you to contact us directly. Our Data Protection Officer (DPO) team is ready to assist you.
We are constantly working to improve our privacy practices. Your feedback plays a vital role in ensuring 19myr remains a platform trusted by millions of Malaysian players.
Answers to the most frequently asked questions by Malaysian players about privacy and data security
Register your 19myr account today and enjoy a safe, fair, and transparent gaming experience. Your privacy is our priority — every day, every transaction, every game.