Terms & Conditions 19myr — User Platform Guide

1 Introduction

19myr (hereinafter referred to as the "Platform", "we" or "19myr") is a digital entertainment platform operating exclusively for players in Malaysia. The Platform offers a wide range of game categories including video slots, live casino with real dealers, fish shooting games, interactive bingo, and online sports betting.

These Terms and Conditions constitute a legally binding agreement between you as a registered user ("Member") and 19myr. They govern all aspects of platform use including account registration, financial transactions, bonus usage, game rules, and the rights and responsibilities of both parties.

2 User Eligibility

To register and use 19myr's services, you must meet all the following eligibility requirements without exception:

• Aged 18 years of age and above on the date of registration and throughout your use of the platform.
• Be a valid Malaysian resident or citizen with a valid identity card or identification document.
• Have full legal capacity to enter into a binding agreement under Malaysian law.
• Is not prohibited from using online gambling services under any applicable law or regulation.
• Is not registering under duress, fraudulently, or as a representative of another party.
• Does not hold any other 19myr account that is active, suspended, or previously closed due to a terms violation.

3 Registration & Account Management

The account registration process at 19myr requires you to provide accurate, complete, and current information. Details required during registration include your full name as per your identity card, an active Malaysian mobile number, a valid email address, and identity verification details.

Each player is only permitted to hold one (1) active account only at 19myr. Holding multiple accounts is a serious violation of these terms and may result in the closure of all related accounts and forfeiture of any balances and bonuses.

• New accounts may require identity verification (KYC) before the first withdrawal can be processed.
• Accepted verification documents include a copy of a valid Malaysian identity card (MyKad), passport, or driving licence.
• KYC verification is typically completed within 1–2 business days after all required documents have been received.
• You are responsible for keeping your account information up to date whenever changes occur, particularly your phone number and email address.
• 19myr reserves the right to request additional verification at any time for security or compliance purposes.

4 Deposits, Withdrawals & Financial Transactions

19myr supports a wide range of payment methods popular among Malaysian players, including online bank transfers (FPX), local e-wallets, and other instant payment methods. All transactions are processed through secure, encrypted payment channels.

Deposit Policy:

• The minimum deposit is RM 30 for most payment methods.
• All deposits are processed instantly and account balances are credited within seconds to a few minutes.
• Deposited funds must be used solely by the legitimate account holder and may not be transferred to any other party.
• If your deposit has not been credited within 15 minutes, please contact our support team with proof of transaction.

Withdrawal Policy:

• The minimum withdrawal amount is RM50 for most payment methods.
• Verified accounts enjoy automatic withdrawal processing in under 3 minutes.
• Accounts that have not been fully verified may experience longer processing times until verification is complete.
• Withdrawals can only be made to a bank account or e-wallet registered under the same name as your 19myr account.
• 19myr does not charge any processing fees for standard withdrawals.
• If any suspicious activity is detected, 19myr reserves the right to place a hold on withdrawal processing until the investigation is complete.

5 Bonuses, Promotions & Loyalty Program

19myr offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, weekly cashback, free spins, and a VIP loyalty program. All bonuses are subject to specific terms stated on the relevant promotions page.

General Bonus Terms:

• Each bonus carries a wagering requirement that must be fulfilled before any winnings derived from the bonus can be withdrawn.
• Wagering requirements are typically expressed as a multiplier (e.g. 20x) of the bonus amount received.
• Bonuses may only be claimed once per eligible promotion, unless otherwise stated in the relevant promotion's terms.
• 19myr reserves the right to void any bonus suspected of being claimed improperly or with intent to abuse the bonus system.
• Bonuses may not be transferred, sold, or used by any party other than the legitimate account holder.
• The expiry date of a bonus will be stated in each promotion's terms. Expired bonuses cannot be reactivated.

6 General Game Rules

All games on the 19myr platform — including slots, live casino, fish shooting, bingo, and sports betting — are powered by certified Random Number Generator (RNG) technology independently audited by third-party bodies. This ensures every game outcome is completely fair and random.

• Players are responsible for understanding the rules of each game before playing. Help information is available within each game.
• In the event of a technical interruption during an active game, all bets involved are subject to 19myr's technical interruption policy.
• The outcome of completed games is final and cannot be disputed unless there is clear evidence of a system failure.
• The use of automated software, bots, or any third-party tools to automate gameplay is strictly prohibited.
• Any attempt to exploit bugs or errors in the games or platform system will result in account closure.

7 Account Security & Password

The security of your account is a shared responsibility between 19myr and you as the user. 19myr uses 256-bit SSL encryption to protect all data and communications; however, you must also take appropriate security measures on your end.

• Use a strong and unique password that combines uppercase letters, lowercase letters, numbers, and special symbols.
• Enable two-factor authentication (2FA) for an extra layer of security — this feature is available free of charge for all accounts.
• Never share your password or account login details with anyone, including family members.
• Log out of your account after every session on a shared device.
• If you suspect your account has been accessed without authorisation, contact 19myr customer support immediately.
• 19myr will never ask for your password via email, message, or any other communication channel.

8 Privacy & Personal Data Protection

19myr prioritises the privacy and security of your personal data. All information collected during registration and platform use is processed in accordance with the 19myr Privacy Policy, which complies with Malaysia's Personal Data Protection Act 2010 (PDPA).

• Your personal data is used solely for account management, transaction processing, customer support, and platform improvement purposes.
• 19myr does not sell, rent, or disclose your personal data to third parties without your consent, except where required by law.
• All data is stored on secure servers with multi-layered encryption and protection.
• You have the right to request access to, correction of, or deletion of your personal data by contacting our support team.

For more information on how we handle your data, please refer to 19myr Privacy Policy in full.

9 Responsible Gaming

19myr is fully committed to the principles of responsible gaming. We believe entertainment is only meaningful when enjoyed within healthy, controlled limits. Our platform provides a range of self-control tools accessible directly from your account settings.

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your budget.
• Loss Limit: Set a maximum loss limit for a given period to keep your spending in check.
• Play Time Limit: Set a daily time limit on your gaming sessions to prevent excessive play.
• Self-Exclusion: Choose to temporarily suspend your account for 24 hours, 7 days, 30 days, or a custom period of your choice.
• Self-Exclusion: Option to fully self-exclude from the platform for an extended period.

If you or someone you know needs help with a gambling problem, please visit Responsible Gaming page for more information and available support resources.

10 Account Suspension & Closure

19myr reserves the right to suspend or close any user account without prior notice in the event of a breach of these terms or any suspicious activity. Such actions include but are not limited to the following situations:

• Registration or use of an account by individuals under the age of 18.
• Owning or simultaneously using multiple accounts.
• Identity fraud or providing false information during registration or KYC verification.
• Abuse of the bonus or promotions system.
• Attempting to hack, manipulate, or exploit the platform or its games.
• Use of unauthorised software, bots, or automated tools.
• Money laundering activity or any transactions suspected of being linked to illegal activities.

In the event of account closure due to a breach of terms, 19myr reserves the right to forfeit all balances, bonuses, and wins held in the account.

11 Liability Disclaimer & Limitations of Responsibility

The 19myr platform is provided on an "as is" basis. While we strive to keep the platform running without interruption, 19myr cannot guarantee that the service will be free from technical disruptions, errors, or unexpected downtime.

• 19myr is not liable for any losses arising from technical disruptions, internet failures, or circumstances beyond our control.
• Players are solely responsible for their own betting decisions. 19myr does not provide betting advice.
• Any information provided on this platform is for entertainment and informational purposes only and should not be construed as a guarantee of profit.
• 19myr's maximum liability to any player is limited to the total amount deposited by that player over the preceding 12 months.

12 Amendments to Terms and Applicable Law

19myr reserves the right to modify, add to, or amend any part of these Terms and Conditions at any time. Significant changes will be communicated to registered members via email or in-app notification at least 7 days before taking effect, unless the changes are required immediately for legal or security reasons.

• Continued use of the 19myr platform after any term amendments take effect constitutes acceptance of the updated terms.
• These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia.
• Any dispute arising from or in connection with these terms shall first be resolved through good-faith negotiation before being referred to arbitration or a court of competent jurisdiction in Malaysia.
• If any provision in these terms is found to be invalid or unenforceable, the remaining provisions shall continue to apply in full force.